MillBox - How do I backup MillBox Job files for expedited support?
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MillBox - How do I backup MillBox Job files for expedited support?

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Whenever reporting issues to CIMsystem support, you will need to include the relevant support files from backup.
If you are using a standard version of MillBox, you would do this by following these steps:

  1. Open MillBox

  2. If the job is not already open, make sure to open the relevant job by use of the Job Management Button
    image.png

  3. With the job now open, right-Click the Title Bar and Select "Support"
    image.png

  4. The following window will appear:
    image.png

    In this window, you will find the relevant MillBox and SUM3D builds as well as a button to Create the Backup files for Support.

  5. Click on the "Create a backup for support" button.
    image.png

  6. You will see the following windows pop-up:
    image.png

    This window simply indicates the location of the files that were just created.
    image.png
    This window displays the 2 files created for support.
    Send the support back files to CIMsystem Support via the following file upload link: https://www.dropbox.com/request/3kXRd5xmX15LK6g829oC

  7. After you've uploaded the files:
    For the Americas (USA Based) - Send an email to: support@cimsystemusa.com - This will open a ticket that you can reference when uploading your files.
    For International Support (Italy Based) - Send an email to: support@cimsystem.com - Include any attachments to the original email.


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